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ServiceNow System Administrator Certification


    ServiceNow – Course Summary

    This course is designed for individuals who are new to the ServiceNow platform. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:

    • Perform core configuration tasks
    • Work with User Interface (UI) and business rules
    • Add users and groups
    • Manage data with tables, the configuration management database (CMDB), import sets and update sets
    • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
    • Create workflow activities and approvals
    • Configure notifications
    • View upgrade history and status
    • Run reports, and work with branding and customization
    • Learn upgrade best practices

    The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam.

    Who Should Attend

    This course is designed for beginners with 0‑3 months of experience into a new deployment.

    Exam Prerequisites

    This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in ServiceNow is recommended


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    • $195.00 $15.00 per 12 months
    • 1
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    • Course Certificate

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